1. Digital delivery
Every HE PAYS, DARLING product is digital. No physical product will be shipped. Once payment is confirmed, the download or access link is normally sent promptly to the email address used at checkout. Delivery is complete when the link or file is made available to you.
2. If your download does not arrive
Check your spam, promotions and filtered folders first. If the message is missing or the link does not work, email support@hepaysdarling.com with the purchase email and transaction reference. We will verify the order and restore access or provide a working file. We aim to answer support requests within three business days.
3. Final sale after digital access begins
Digital purchases are generally non-refundable once the download or access process has begun. We do not provide refunds because you changed your mind, did not read the product, expected a guaranteed dating outcome, found the material more detailed than expected or purchased it hoping to change a specific person.
4. EU/EEA and UK withdrawal acknowledgement
Where applicable, before immediate digital delivery you will be asked to expressly request supply during the withdrawal period and acknowledge that you lose the statutory right to withdraw once the download or other digital performance begins. That consent must be an active choice at checkout; merely accepting general terms is not treated as the same acknowledgement.
5. When we will put it right
A final-sale policy does not remove mandatory legal remedies. Contact us if:
- you were charged more than once for the same order;
- the product was never delivered and access cannot be restored;
- the supplied file is corrupted or unusable and no working replacement can be provided;
- the product is materially different from its description; or
- applicable law otherwise requires a refund, repair, replacement or other remedy.
Please contact us promptly with enough information to investigate. Nothing in this policy limits rights that cannot legally be waived.
6. How refunds are processed
Creem is the merchant of record and processes all payments, taxes, invoices, approved refunds and chargebacks. If a refund is approved or legally required, it is issued by Creem to the original payment method under its processing timelines. Do not send payment card details by email.
7. Price and VAT
Consumer prices are shown inclusive of applicable VAT where required. Creem determines the correct VAT, sales-tax or other indirect-tax treatment from the buyer's location and status and displays the full amount due before purchase.